Bob Burton's News Articles

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RJR Hoped Tomlinson and Readers Digest Could Rescue Its Dying Cigarette

In January 1989 the R.J.Reynolds Tobacco Company (RJR) was desperately trying to salvage its 'smokeless' Premier cigarette from marketing oblivion. On behalf of RJR Matt Swetonic, then a Senior Vice President in Hill & Knowlton's New York office, set out to court Kenneth Tomlinson, the then Executive Editor of Readers Digest, in the hope of garnering favorable media coverage. (These days Tomlinson is the controversial Chairman of the Corporation for Public Broadcasting).

For RJR the attraction of pitching the Premier story to the Readers Digest was precisely because for decades it had relentlessly highlighted the deadly impact of smoking. Favorable media coverage of Premier could not only undermine tobacco control activists arguments against cigarettes but could help reverse the relentless march to market share dominance of Philip Morris's Marlboro brand.

The Drug Industry Gets a Dose of The Blues

In the heart of Sydney's Ryde Valley - Australia's drug industry alley - fifty marketing managers and PR advisers from major drug companies, including Pfizer, Bristol-Myers Squibb, Novartis and GlaxoSmithKline, pondered the industry's poor public standing.

The drug industry representatives – used to hustling everything from drugs for guys struggling with their love life to cancer cures – were seriously depressed. "I am appalled by our reputation," Group Vice-President Far East Region for Schering Plough, Rod Unsworth, told a panel of industry heavy-hitters discussing "reputation management" at the third Australian Pharma Marketing Congress.

Unsworth, who describes himself as a "passionate" supporter of the industry, bluntly told the mid-May gathering that the drug industry in Australia was way behind even the tobacco industry in its efforts to rebuild its political stocks.

Unsworth warned the panel of the potentially fatal consequences of the Australian industry's defensive posture. "If we say we are going to just look after the opinion leaders and we don't give a damn about the public, we are dead. And if we let the debate be about price, we are dead," he said.

Pfizer's Fickle Philanthropy

In a series of announcements in the aftermath of the tsunami that swept that swept through East Asia and parts of Africa on December 26, 2004, Pfizer committed itself to contribute a total of $20 million in cash and $60 million worth of medicines. Pfizer's staff chipped in a further $2 million.

On its U.S. website, Pfizer listed its tsunami response as an example of its commitment to corporate social responsibility.

However, at a recent drug industry marketing conference in Sydney, Pfizer Australia's Manager of Government Affairs, David Miles, said that the company would have been better off being less generous. "We would be better off giving five million and shutting up," Miles said, only a little jokingly. "As soon as you get into big numbers people think you can double or triple it."

Edelman's Rescue Plan for the PR Industry

Over the last four months, Richard Edelman, the CEO, president and chair of the privately-owned PR firm Edelman, has been busy blogging away about how the public standing of the PR industry is in free-fall.

In a May 2nd post, he was incredulous that blogger David Weinberger - who has been a consultant to Edelman's firm - doesn't think that PR people have a role in the blogosphere, because they are, by their very nature, propagandists.

A few weeks back, Edelman blogged about spending a weekend smarting after CNN/US president Jon Klein referred to "sophisticated corporate PR departments, marketers and politicians" as "propagandists," during his speech to the National Association of Broadcasters.

While it might seem self-evident to most people that the PR industry is in the propaganda business, these incidents led an agitated Edelman to propose a five-point plan to rescue the PR industry’s tarnished credentials.

Why Armstrong Williams Wants Us To Forgive and Forget

There's an old PR trick that if bad news can't be suppressed, its release should be stalled until late on a Friday afternoon or just before a holiday break. It's a trick that served the U.S. Department of Education well when, late on Friday April 15, it released its Office of Inspector General's damning final report into the $240,000 Armstrong Williams contract to promote the No Child Left Behind (NCLB) legislation.

The strategy behind the late Friday afternoon news dump is simple: most media outlets will be squeezed for space to cover a late-breaking story, looming deadlines will ensure harried journalists don't have time to get much further than the executive summary, and by the time Monday rolls around, it will be seen as stale news by editors with the attention span of a gnat.

Reading the 20-page report, which was prompted by Greg Toppo's exposé on the Williams contract in USA Today, it's easy to see why the Education Department wanted to bury it. The report chronicles the deception, bungling and mismanagement behind the Williams contract.

Will "Fake News" Survive?

Will ongoing investigations and public outrage be sufficient to end the debased media practices that result in "fake news"?

Producers of the fake TV news stories called video news releases (VNRs) hope not. Some are worried, though. "Crisis" is the word Kevin McCauley of the public relations trade publication O'Dwyer's used in a recent column.

VNR producers are struggling to find allies, even within the PR industry. For the last three weeks, O'Dwyer's has been running an online poll asking, "Should there be a limit on the U.S. Government's use of video news releases?" Seventy-two percent of respondents to date support VNR restrictions. (O'Dwyer's doesn't disclose the number of respondents.)

VNR producers may very well be thanking their lucky stars for the Bush White House.

The PR Plan Behind Big Tobacco's Big Victory

The tobacco industry won a big victory Friday when the U.S. Court of Appeals for the District of Columbia ruled in its favor, against the U.S. Justice Department. The court's ruling means that the Justice Department cannot force the industry to disgorge $280 billion in past profits, even if it wins its fraud and racketeering case against the cigarette makers.

Little media attention has been paid to this important decision in a landmark case concerning a major public health threat. The near-invisible nature of the ongoing federal trial to determine whether Big Tobacco engaged in a conspiracy of fraud and deceit may represent another aspect of that very conspiracy - the successful efforts of tobacco industry PR to influence journalists. Internal tobacco industry documents shed light on the largely hidden phenomena of corporate tobacco lobbyists courting favor with editorial boards.

The Other Armstrong Williams Scandal

Conservative pundit Armstrong Williams has been under fire recently following revelations that he was paid $240,000 to promote the Bush administration's "No Child Left Behind" law.

No Strings Attached

Despite finishing second in the annual Sydney to Hobart blue-water racing classic, the yacht named after communications giant AAPT outperformed most of its rivals in the PR stakes.

While big racing boats such as AAPT fly with the wind they also burn bucketloads of cash. Which is why the big boats need big sponsors. Corporate sponsors look to the bottom line and expect a return on investment that is primarily measured on the amount of media coverage they garner.

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